Brothers Enterprises

Frequently Asked Questions

1. Where is your shop located?

We are located at: 📍 2nd Floor, Megha Market, Narayanghat, Chitwan, Nepal You can visit us directly at our store during business hours.

2. Do you provide delivery all over Nepal?

Yes, we provide delivery services all over Nepal through trusted courier partners. Delivery time may vary depending on your location.

3. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available in most areas of Nepal but Delivery charge must be paid first. Our team will confirm availability before dispatching your order.

4. Do your products come with warranty?

Some products come with a warranty or replacement guarantee, as mentioned in the product description. Warranty covers only manufacturing defects and does not cover physical or water damage.

5. Can I return a product?

Yes, returns are accepted within the specified return period if the product is unused and in original packaging. Please check our Return & Refund Policy for detailed information.

6. Do you accept bulk or wholesale orders?

Yes, we accept bulk and wholesale orders at competitive rates. Please contact us directly for wholesale pricing details.

7. How can I place an order?

You can place an order by: • Ordering directly through our website • Contacting us via phone or WhatsApp • Visiting our physical store 📞 Contact / WhatsApp: 9801337782

8. What payment methods do you accept?

We accept: • Cash on Delivery • Bank Transfer (if applicable) • Digital Wallets (if applicable) Payment options may vary depending on your location.

9. What should I do if I receive a damaged or wrong product?

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery. An unboxing video may be required for verification.

10. How can I contact Brothers Enterprises?

You can reach us at: 📍2nd Floor, Megha Market, Narayanghat, Chitwan, Nepal 📞 Contact / WhatsApp: 9801337782 Our team is always happy to assist you.